A dedicated leader with a proven track record in Sales, Support, Education, Product Marketing/Design, and Manufacturing/Assembly who excels in solving complex business problems through comprehensive analysis and technology. Diverse background includes 19 years with IBM as Project Manager, Product Developer, Systems Engineer, Business Analyst and Business Controls resulting in five Achievement Awards; over twelve years in the Oil/Gas and Standby Power industries which served to sharpen business planning/controls and financial skills. A Professional Engineer in Ontario with an MBA in finance and economics.

Competencies

• Education – customer and dealer training, volunteer seminars, college guest lecturer and Professor of Technology
• Business Modelling and Planning, Financial Management
• Computer Skills - PC hardware, Windows, Linux, HTML, Networking, I/T Security, Lotus and Office applications.
• Project management and Product design (including safety, emissions and electronic environmental standards).
• Quality Assurance Standards - ISO 9001, Six Sigma, and process improvement
• People Management – hiring, training and supervision
• Media Trained – completed 10 radio, TV, and newspaper interviews.
• Leadership - 2006 United Way Site Chair, Treasurer and Officer of the Board of Directors – Willowdale-Thornhill chapter of Professional Engineers of Ontario, Mentor for MBA students at Schulich School of Business (York University), guest speaker at the University of Toronto “2002 National Business Technology Conference”

• Licensed Professional Engineer (P.Eng.) - Professional Engineers of Ontario - 1979 to present
• Alumni Association - Schulich School of Business - York University - 1982 to present
• Treasurer and Officer of the Board of Directors - Willowdale-Thornhill chapter of Professional Engineers of Ontario - 2003 to present
• Mentor for MBA students at Schulich School of Business (York University) - 2003 to 2006
• Advisory Committee of the Home and Building Automation program at Fleming College. - 2000 to 2003.

1982: Master of Business Administration, Finance and Economics - Schulich School of Business at York University

1976: Bachelor of Engineering, Mechanical - Carleton University

Professor of Technology.

• Lectured, supervised practical labs, tested, and graded second and third year technology students in Physics, Electrical Power, and Embedded Networking.
• Measurements – 90% pass rate including students with learning issues

Business Controls and Strategies Analyst.

• Implemented Continuous Quality Improvement: ISO documentation, Corrective Action Review (CAR) ISO process defects, process improvement and business cases. Created and updated technical manuals. Executed on Business Controls/Audits-Separation of Duties, Semi Annual Control Audits, Desktop Security, Hazardous materials management - RoHS / WEEE site expert.
• Measurements – savings of $100K prevented non-compliant exports. Educated managers and staff
• Marketing – Developed departmental websites, I/T project management including User Acceptance Testing.
• Measurements – on time, under budget and with savings of $20K annually

Product and Project Manager, Home Director Products.

• Working with teams in the U.S. and Canada, helped develop the Canadian market for home networking and automation products. Activities included product development, dealer support and product education, marketing, presentations and press interviews.
• Designed, built and staffed technologically advanced trade show booth, portable display kiosk, and several mobile demonstration vehicles.
• Developed and manufactured the Home Director Controller, a major component of IBM’s Home Director offering. Activities included coordinating the U.S. development team, worldwide suppliers and local manufacturing. Timeliness ensured a successful Home Director launch.
• Worked with the Canadian marketing team to ensure that the above offering could be sold in Canada.
• Provided technical support to IBM Global Services’ “Smart Homes” group and provided an interface to PSG.
• Measurements - created Canadian home networking market, a profitable business with annual growth rates of 50- 100%.

Systems Engineer and Product Safety Coordinator, Ambra Canada Products.

• Managed the Ambra Canada Development Lab producing over 160 models of Personal Computer. This lab prototyped hardware and software configurations, developed the preload image, provided manufacturing instructions and wrote the user guides.
• Acted as product quality liaison between Ambra brand organization and various contract manufacturers.
• Provided pre- and post- sale 2nd level technical support and training.
• As PSG Product Safety Coordinator, ensured that OEM and Ambra products met IBM Canada and government product safety and RF emissions requirements. Developed the Product Safety Process to be used by the entire Personal Systems Group.
• Hired and managed co-op students, some of whom became IBM employees after graduation.
• Measurements - contributed to revenue results of $13 million, a compounded growth rate of 12%. Contributed to 15% support cost reduction and 10% profit margin improvement.

Systems Engineer, Ambra North America Project.

• Coordinated technical international activities launching the Ambra North America Corporation (an IBM sub) with its first generation of products.
• Responsible for design quality of new PC products.
• Provided pre- and post- sale 2nd level technical support and training.
• Provided 2nd level technical support for help lines and marketing activities.
• Provided technical education to telemarketing and support teams including production of a training video.
• Measurements - These activities contributed to first year sales of over $70 million (U.S.).

Associate Systems Engineer.

• Sales and marketing support of personal computer products connected to IBM AS/400 systems.

Channel Analyst.

• Quota development, performance analysis and contract renewal of business partners.
• Measurements- Division gained 14% of market share, recruited over 75 partners, and grew revenue $53 million

VAR Marketing Service and Associated Companies - Financial Controller.

• Responsible for budgeting, cash flow management, payroll, taxes, general ledger, bank credit line and receivables/payables management in a dynamic and rapid growth group of entrepreneurial companies.
• Controller and part owner in associated telemarketing company.

IBM Canada Ltd. (Contract Work) - Business Planning Consulting

• Responsible for Personal Computer and associated Peripheral sales analysis to determine required supply.

Gulf Canada Products - Business Planning.

• Business projections and cases to support refining facilities expansion.
• Automated refinery competitive analysis through the use of computer modelling.

Atlas Polar Company - Technical Sales.

• Responsible for the sizing, pricing and proposing of stand alone diesel/gas generators in response to RFQ’s for emergency and remote primary electrical power supply.

TransCanada Pipelines Ltd. - Facilities Planning Engineer.

• Responsible for planning the facilities expansion of Canada's main natural gas pipeline through computer simulation of future projected gas volumes.